Return of Items

At acceptance of the delivery, please inspect the content of the package. In case of damages, return the whole package (cardboard box, protective foil, items) to the address of the company SVEČA, d. o. o., which will ensure that a replacement will be sent to the buyer.

The buyer reserves the right to withdraw from the order without stating the reasons for such a decision within 14 days in writing. This period of 14 days shall commence on the next day after delivery. The buyer must return the undamaged items in the undamaged original packaging and unchanged quantity within 30 days after the withdrawal notice, unless the items are destroyed, damaged, lost or their quantity dropped for reasons the buyer cannot be held responsible for. Furthermore, if the buyer returns the items within 14 days, this shall be deemed as withdrawal from the order.

The purchase money shall be refunded immediately after receipt of the returned items. For the refund of the purchase money, please forward your personal bank account details. The only cost that may occur to the buyer shall be the possible cost of delivery for the return of the order.

The company Sveča, d. o. o., reserves the right to refuse returns of items in the following cases:

  • if found that the items have already been used;
  • if found that the items cannot be used or are damaged due to mishandling by the buyer;
  • if the items are not returned in the original packaging;
  • if the items have been sent to our address and the delivery costs are to be paid by the seller.


Contact details:


Telephone: 00 386 2 764 05 11
Fax: 00 386 2 764 05 10



About Sveča d.o.o.

Web shop



SVEČA d.o.o.
Pobrežje 6a
2284 Videm pri Ptuju

Phone: 00 386 2 764 05 11
Fax: 00 386 2 764 05 10